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What goes around comes around. A couple of years ago I had a bilateral nosebleed that wouldn’t stop. My wife drove me to A&E at the Whittington Hospital, a few miles from our house in north London. I remember two main things about my visit. The first is that I had to wait for several hours, as the hospital seemed desperately understaffed and frantically busy. The other is that all the staff members I saw were extraordinarily kind and courteous, despite the pressure they were under. When I got home I wrote a social media post praising the service. I got a nice response from one of the consultants saying that she’d shared my comments with the team.