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Background It was possible to respond to an unmet need within St Richard’s Hospice thanks to funding provided by St. James’s Place Charitable Foundation, via a grant managed by Hospice UK.Following a clinical audit based upon referrals not currently accepted into the hospice, it was highlighted that over a 12-month period a total of 32 patients who were referred were left with an unmet need. This cohort may be supported within an alternative service, however, due to their palliative diagnosis were experiencing new psychological distress that was unaddressed within that service.Aim The aim of our project was for our Psychological Care Facilitator to develop a non-pharmaceutical, holistic toolkit to enable patients and carers, with a current unmet need, to live well and remain independent through the course of illness; supporting psychological well-being, through assessment and review with the use of a bespoke well-being assessment tool. Our Psychological Care Facilitator is a Clinical Psychologist (with experience of working in a hospice environment) who is supported by the Project Lead (a Hospice at Home Service Manager) along with a more senior Clinical Psychologist, and receives regular clinical supervision.Method Development of an evidence-based, psychological care techniques toolkit.Creation of a bespoke well-being assessment to evaluate psychological and emotional needs.Patient/carer-centred interventions – implemented from the tailored interventions in the toolkit.Assessment and review of the process via robust quantitative and qualitative data collection.Dissemination of the findings – sharing the techniques and outcomes from the project with hospice staff, to promote broader adoption and implementation of the holistic approaches.Facilitation of internal training workshops.Results The Psychological Care Facilitator currently holds a caseload of 20 patients (full capacity). Data identifies favourable outcomes, showing an increase in overall well-being. The well-being assessment has enabled the early identification of key emotional concerns such as sadness, worry, uncertainty, frustration, loss of interest in activities and difficulty resting. These findings then guide which strategies and resources from the toolkit are used, ensuring interventions are personalised and targeted to individual needs.Conclusion This is an ongoing project with a 12-month evaluation point of August 2025. Interim review and evaluation have identified favourable outcomes for patients and carers, supporting an increase in quality of life. The next phase of the project will be to create a ‘Psychological Care Facilitator Model’ for sharing nationally within the hospice community.